High quality after-sales service
1、 Installation and debugging
1. Free appointment of professional engineers for remote guidance, installation, and commissioning of the unit.
2、 Free on-site training for operators.
2、 Commitment to Quality Warranty Period
1. This machine comes with a one-year warranty for the entire device. Calculated from the date of the machine leaving the factory. During this period, the company will provide free maintenance or replacement for equipment failures and component damage caused by product manufacturing quality issues; If equipment failure and component damage are caused by other factors, the company will still provide services and only charge the relevant component cost fees;
2、 After the expiration of the equipment warranty period, the company will still provide lifelong service, and only cost fees will be charged for related components to ensure the normal operation of the equipment.
3、 After sales service commitment
1. The company has always regarded "credit on the island, quality on the island, and service on the island" as its goal, and the various service measures provided by our company will surely make users feel at ease and satisfied. And establish specialized equipment files, warranty records, and replacement equipment records for customers, facilitating fault diagnosis. 2. Service hotline: 24-hour service hotline: 400-015-9908. 3. Technical service: The company has strong technical strength, and service personnel have comprehensive and skilled technical skills. We can provide 24-hour service to ensure that we arrive at the scene within 48 hours after receiving a call from the user, provide repair conclusions or restart within 48 hours, and provide uninterrupted service to meet the needs of customers.
4、 Supply of spare parts
The company has various types and specifications of commonly used vulnerable parts in the technical service department, equipped with professional maintenance tools. In case of special circumstances, spare parts can also be shipped directly by air to the customer's designated location, which is very convenient.
